Privacy Policy

1 Data controller

HF Components SpA, hereinafter "the Company", is the data controller responsible for the personal data you provide through our website and communication channels.

2 Personal data we collect

When you complete our contact form, we collect the following personal data:

• Full name
• Company or organisation name
• Job title or position
• Corporate email address
• Phone number
• Geographic region in Chile
• Message content (enquiry or availability request)

We may also automatically collect technical data such as IP address, browser type, and pages visited for statistical and security purposes, without linking them to a personal identity.

3 Purpose of processing

The personal data we collect is used exclusively for the following purposes:

• Responding to enquiries about spare parts availability and pricing.
• Managing commercial relationships with clients and prospects.
• Sending relevant information about our products and services when requested.
• Fulfilling contractual and legal obligations.
• Improving the user experience on our website through anonymous statistical analysis.

We will not use your data for any purpose other than those listed above without informing you first and, where required, obtaining your consent.

4 Legal basis for processing

The processing of your personal data is based on the following legal grounds, in accordance with Chilean Law No. 19,628 on Protection of Private Life and its amendments:

• Consent: By completing and submitting the contact form, you give your express consent to the processing of your data for the purposes described.
• Performance of a contract: Where processing is necessary to manage a commercial relationship or provide a requested service.
• Legitimate interest: For the maintenance and improvement of our services, provided this does not override your fundamental rights and freedoms.
• Legal obligation: Where applicable law requires us to retain or communicate certain information.

5 Data retention

Your personal data will be retained for the time strictly necessary to fulfil the purposes for which it was collected and, in any case, for as long as an active or potential commercial relationship exists.

Once that relationship ends, data will be blocked and retained only for the period during which legal liability may arise, after which it will be securely deleted.

As a general rule, data from unanswered contact forms will be deleted within a maximum of 24 months from receipt.

6 Recipients of data

HF Components SpA does not sell, rent or share your personal data with third parties for commercial purposes.

Your data may only be shared with:

• Technology service providers acting as data processors (e.g. hosting, email, CRM), always under contract and with adequate confidentiality guarantees.
• Public authorities where required by applicable Chilean law.

In the event of international data transfers, we will take the necessary measures to guarantee an equivalent level of protection to that required by current Chilean regulations.

7 Your rights

In accordance with Law No. 19,628, you have the right to:

To exercise any of these rights, please send an email to contacto@hfcomponents.com stating your full name, the right you wish to exercise, and attaching a copy of your identity document. We will respond within a maximum of 30 business days.

8 Information security

HF Components SpA adopts the technical and organisational measures necessary to guarantee the security of your personal data and to prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

Implemented measures include:

• Data transmission via SSL/TLS encryption.
• Access to data restricted to authorised personnel only.
• Periodic security reviews of our systems.

However, no security system is completely infallible. In the event of a security breach that could affect your rights, we will notify you in accordance with applicable regulations.

9 Use of cookies

Our website may use technical cookies that are essential for its correct functioning. These cookies do not collect personal data and are not used for advertising purposes.

For more information, please read our Cookie Policy.

10 Changes to this policy

HF Components SpA reserves the right to modify this Privacy Policy to adapt it to regulatory, jurisprudential or business changes. In such cases, we will publish the updated version on this page with the date of the latest amendment.

We recommend reviewing this policy periodically. Continued use of our website after changes are published implies acceptance of those changes.

11 Contact

For any query, request or complaint related to the processing of your personal data, please contact us at:

If you believe that the processing of your data does not comply with applicable regulations, you have the right to lodge a complaint with the competent data protection authority in Chile.